Sherpaa is a concierge telemedicine provider that specializes in customized health care. It strives to keep patients from wasting too much time at the doctor’s office while offering each patient a team of doctors that are motivated by patient satisfaction — not insurance billing codes.
This virtual health care provider allows you to talk, video, or chat with doctors via an app. You don’t need to make an appointment. Simply sign up for a monthly or annual plan, and you’ll get a team of doctors that will diagnose your symptoms, provide virtual annual checkups, and answer all your questions.
Pay one flat fee for all the above services — no insurance plan required — and no copays or deductibles — hallelujah!
Sherpaa has also recently partnered with Crossover Health to provide in-person care when virtual care simply isn’t enough. Crossover provides primary care, behavioral health, optometry, health coaching, physical medicine, and acupuncture services in the following cities:
Sherpaa has found its niche in the healthcare industry. It has helped thousands of patients over seven years and caters to people who want to avoid:
Sherpaa may be the right online doctor for you if you want to:
Did you know that 80% of a typical diagnosis can be done verbally or via photos or video? Most of the diagnosis comes from your medical history and symptoms. Doctors then form a hypothesis that is often then confirmed by a physical exam, imaging, or blood test. The imaging and blood work are all done in a lab — separate from your doctor’s office.
Sherpaa cuts out the middleman by allowing you to do most of the ‘work’ in an exam at home. No more schlepping back and forth from a doctor’s office to a lab and back home.
Doctors on the platform work exclusively online for Sherpaa; they aren’t randos with free-time on their hands (yes, ‘randos’ is a very technical medical term). Your doctors work together as a team to create the best plan for you.
All Sherpaa doctors:
These providers are located all over the United States. Sherpaa rates potential doctors on a 30-point scale before hiring them. Customer service associates and board members track ratings and client feedback to ensure all doctors are a good fit for the platform over time.
Sherpaa also refers patients to local doctors when necessary; in-network doctors and facilities, as well as specialists, have been thoroughly vetted by the platform.
Often, conversations in doctors’ offices can be rushed, as most in-person visits are under 15 minutes. Sherpaa offers a higher quality of care by offering ample time (anytime, day or night) to chat with your doctor team.
All your records are kept in the app to ensure your virtual team and your in-person team has all the information they need to keep you healthy.
Sherpaa also takes privacy and security very seriously. The platform’s tech is HIPAA-compliant; data and data transmission is encrypted. Users must enter a password and/or use Apple TouchID before opening the app.
Sherpaa happens to be an online doctor. But just because your doctor isn’t in the same room as you, doesn’t mean you can’t get over 1,500 ailments treated. Just some of the conditions and symptoms treated by Sherpaa include:
In addition to treating the above symptoms and conditions, Sherpaa can also write prescriptions. Common prescriptions include:
Just when you think you’ve heard it all, there’s more. Sherpaa doctors can also order imaging and lab tests including:
To start using Sherpaa:
Once you’ve signed up for a plan (more about plans later), Sherpaa is super easy to use.
After your initial intake, you can log into the Sherpaa app to chat with a doctor about symptoms as they arise. Simply:
On the app, your doctor can see all your photos and data from physical exams as well as labs and imaging tests.
Sherpaa doctors are even qualified to perform your annual checkup — online! The U.S., Canada, and Britain don't recommend annual physical exams. Yet, Sherpaa doctors believe that keeping in touch with a doctor on an annual basis is still one of the best ways to stay healthy.
After answering a few questions, your doctor may order tests, such as cholesterol or blood pressure tests). That’s really all it takes to stay healthy year after year.
Sadly, Sherpaa is not the all-seeing, all-knowing oracle. You’ll still need to head into a doctor’s office from time-to-time. Just some of the things this online platform can’t do or treat include:
*Many tests, such as UTI or rapid strep tests, are sold at major pharmacies, such as Walgreens — no doctor’s office necessary for this one!
Sherpaa charges one monthly or annual fee for its services — without hidden fees or surprises.
Unlimited online care for one month: $99.00
Basic annual plan: $500 a year
Plus annual plan: $800 a year
Everything included in basic plus a direct doctor phone number
Extra annual plan: $1,200 a year
Everything included in basic and plus plans as well as:
You can pay for Sherpaa fees with an HSA or FSA account, but the platform doesn’t take insurance.
That’s because insurers generally don’t cover new and different procedures — or texting between patients and doctors. Doctors that take insurance are also only able to offer a menu of services, represented by federally-defined billing codes. It takes nearly 15 years to get a new billing code approved. Also, doctors who take insurance are often incentivized to bill as much as humanly possible for a visit (which doesn’t really fit into Sherpaa’s idea of healthcare).
Sherpaa has created a platform that includes everything — not everything except this, this, and that. Which is both the short and long way to say, “This platform doesn’t take insurance. Period.”
We’ve been waiting our whole life to find a doctor’s office that’s as ethical and honest as Sherpaa. We love this platform’s dedication to finding solutions to patient problems and doing its part to disrupt a broken healthcare system. We appreciate that Sherpaa places customer satisfaction at the top of its must-haves list when it comes to hiring and monitoring doctors. We also appreciate that doctors only recommend in-office treatment if absolutely necessary.
If you’re tired of getting billed for unnecessary doctors’ visits and only getting a few minutes of face-time with your healthcare provider, give Sherpaa a try.