BetterHelp Review

Sunnyvale, California | Founded 2013

Why We Like Them

BetterHelp has made online therapy and counseling truly accessible to all people. With great pricing & flexible communication methods, BetterHelp is the #1 provider in America. Read on for our in-depth review of one of the largest and most well-known virtual therapy platforms today: BetterHelp.

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  • Online Therapy
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Treatment for 2 Conditions

More about BetterHelp

    With the sudden explosion of online therapy options, many traditionalists are crying out that one of the most important components of therapy is being lost – the face-to-face, person-to-person interaction. They claim that things like the soothing voice, understanding look, and feeling of compassion from the counselor are just as important as any other aspect and that online therapy that offers unlimited text chat removes these elements.

    Today we will be taking a look at BetterHelp, an online therapy platform that also believes in the importance of face-to-face, person-to-person therapy.

    BetterHelp Overview

    Founded only in 2013, BetterHelp has taken off as one of the leaders on online therapy. BetterHelp offers over 5,000 licensed professionals with experience helping people cope with nearly all areas of mental health. But, it’s not just about the sheer size of their service that has pushed more than 1,000,000 people to use their platform. Their superiority in personalization and usability, in addition to total anonymity and privacy, is unprecedented.

    Their impressive growth soon caught the attention of Teladoc, the largest telehealth provider in the United State, who soon bought BetterHelp over. With the full might of Teladoc’s resources behind them, BetterHelp has been engaged in the ongoing goal of making their online mental health platform the very best, in every single aspect. However, the one thing that sets BetterHelp apart from the competition is their belief that they are not here to replace face-to-face, person-to-person therapy but rather aim to use today’s technology to make personalized therapy more accessible and effective.

    Once you have joined BetterHelp, the first thing they do is help you find an online counselor who fits your needs. Every online counselor will have different areas they specialize in and have their own methods of dealing with issues. BetterHelp believes in the importance of matching patients with the most suitable e-counselor. If a patient finds that their counselor isn’t a good fit, they have the option of choosing another.

    All of the online counselors at BetterHelp are fully trained, licensed and accredited online mental health specialists (including psychologists, family counselors, couples therapists, clinical social workers and more), all of whom carry either a Masters or Doctorate in their specific field of expertise and have at least 3 years / 2,000 hours of experience.


    What Types of Therapy Does BetterHelp Offer

    One of the biggest benefits of using BetterHelp is that thanks to that extensive network of qualified e-counselors, they cover just about all areas of mental health. This is something that most of their competition cannot claim. Some of the mental health issues BetterHelp covers include:

    • Addictions
    • Anger
    • Anxiety
    • Bipolar
    • Career
    • Chronic Impulsivity
    • Conflict
    • Depression
    • Eating
    • Educational Assessments
    • Family
    • Grief
    • Health
    • Intimacy
    • LGBTQ
    • Life Transitions
    • Parenting
    • Relationships
    • Religion
    • Self-Esteem
    • Sleeping
    • Social Behavior
    • Stress
    • Substance Abuse
    • Trauma & Abuse


    How Does BetterHelp Work?

    Generally speaking, it takes about 24 hours for patients to be matched with a suitable e-counselor.

    BetterHelp offers online counseling using any of the following methods:

    • Text messaging
    • Live chat
    • Voice chat
    • Video conferencing

    Patients are not limited to just one method and may choose the one that is most suitable and convenient. 


    Once you have been matched with your e-counselor, you will be given your own private virtual therapy room. This is a safe and secure space where you can speak freely. You will use this room to write about anything you wish to discuss with your online therapist. Your online counselor will then read your text and respond. Please note that the conversation will not take place in real-time. You are free to text at any time, and from any place or device that has an internet connection. You will know when your online therapist has replied via an email notification.


    There are times when you’d prefer to have a text conversation with your e-counselor in real-time. To do this, you would need to schedule a live chat session with them. When it is time for your session, simply log in start to chat and receive real-time response from your online counselor. This method allows you the convenience and privacy of text but with instant response. 


    Voice chat sessions are a great way to communicate with your online counselor using your cellphone or landline. Much like with an instant chat, you would first need to schedule an appointment. When it is time for your appointment, log in to your virtual therapy room. Once there, the system will ask you to enter your phone number. It will then automatically call you and connect you with your therapist. The system will never share your number with your BetterHelp e-counselor. 


    Video calls are perfect for those who’d prefer to have a face-to-face session with their online therapist. The setup is virtually identical to Skype. To set up a video chat with your e-therapist you would first need to book a session and, much like with the other options, log in to the virtual therapy room. Your online counselor will then ask you to begin the video chat. Once you confirm, the video session will begin.


    BetterHelp Pricing - How Much Does Online Therapy Cost?

    The cost of e-counseling with BetterHelp is between $40 to $70 per week, depending on your particular therapist and how you choose to communicate with them (a text chat would obviously cost less than a face-to-face video chat).


    What Do We Think?

    As you can see from this review, there are several reasons why BetterHelp is seen as being the best online therapy platform – fully licensed and certified online counselors with at least 3 years or 2,000 hours of experience, the low costs, a large network of virtual therapists that cover just about all areas of mental health, various ways to communicate with their online counselors, over 5,000 counselors to choose from, the option to change counselors if you wish, the list literally does go on. However, what we feel truly sets BetterHelp apart from the competition is their belief that technology should not be used to eliminate face-to-face therapy but to make it more accessible. So, what do we think of BetterHelp? We like them. A lot.