LifeStation Review

Why We Like Them

LifeStation is one of the leading providers of medical alert monitoring and telehealth technology services in the United States.
New Jersey | Founded 1977
Does Not Accept Insurance
Does Not Accept HSA/FSA

Products & services

  • Medical Alert Systems
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More about LifeStation

Table of Contents

    LifeStation Company Overview

    LifeStation is one of the leading medical alert monitoring and telehealth technology services in the United States. LifeStation develops cutting-edge platforms that transform seniors' lives to help them live safely, securely, and independently in their homes. LifeStation's Mobile LTE Medical Alert with GPS gives one the liberation and suppleness that comes with the most advanced mobile medical alert device in the market. 

    LifeStation has been family possessed from the beginning. Even with hundreds of people on the payroll, LifeStation continues its family-friendly culture. Most of the LifeStation employees work at their 80,000-square-foot New Jersey headquarters, whereas; others assist their backup call centers, covering the entire U.S. LifeStation also embraces an A+ rating from the Better Business Bureau. Life Station holds accreditations from The Monitoring Association and other regulators of the medical alert system industry.


    Is LifeStation Right For You?

    LifeStation monitoring alerts are safe and secure. Life Station owns its call centers, so it has direct control over correspondent training, equipment maintenance, and other services. 

    Most importantly, the centers have a Five Diamond rating from The Monitoring Association (TMA). This shows that they meet the highest levels of customer service. All the agents at LifeStation are TMA-certified, and their buildings are open to impromptu TMA inspections at any time of the year.

    The average call reply time is 20 seconds for LifeStation, which is quicker than the industry average (closer to 30-40 seconds). Once a LifeStation operator notifies emergency responders or contacts, they'll stay on the line with you until assistance arrives, which is very thoughtful.


    Is LifeStation Credible?

    LifeStation medical alert systems deliver seniors fast one-click access to emergency monitoring staff in case of any emergencies. When a medical emergency happens, the elderly user snaps on the help button, worn as a necklace or a bracelet. Life station medical alert system automatically makes an emergency call to LifeStation's call monitoring center, LifeStation Care Specialist will connect immediately and help the customer. 

    Depending on the situation, practical help such as the elderly user's emergency contacts or emergency medical services will be informed to attend to the user. The Care Specialist at LifeStation has been skilled to stay on the line with the user until help reaches.

    LifeStation's landline and cellular at-home systems have base console units with loudspeakers and microphones for smooth two-way communications. Besides their at-home systems, it also offers users a premium mobile GPS alert pendant that comes with its embedded speakerphone.

    The mobile pendant device can be used anywhere, as well as out of the home. It works correspondingly to LifeStation's in-home systems.


    Products offered by LifeStation

    Basic Home Landline and Cellular Medical Alarm System

    LifeStation's basic home landline and cellular medical alarm system consist of two parts mainly: a base console unit and a help button. LifeStation's standard in-home landline base console unit is UL Listed, a valued safety standard for appliances.

    These base units are light in weight, and help buttons worn by the senior users are water-resistant. When the user presses the help button, the base unit receives a signal to initiate an emergency call. It will then automatically dial to LifeStation's 24/7 certified monitoring center using either a landline or directly through its independent cellular network connection.

    Communication between the user and the LifeStation Care Specialist takes place through the loudspeaker and microphone on the base console unit. Distinctly, LifeStation has a mobile GPS premium device, with a speaker and microphone assembled into the machine.


    Computerized Testing & User Testing

    LifeStation's medical alert systems are tested automatically weekly to ensure that they are functioning accurately and ready to work in case of emergencies. If a problem is detected, such as if the phone line or power cable is disconnected, the system user will be communicated.

    In addition to computerized testing, LifeStation advises users to make monthly test calls by pressing their buttons. This is a valuable check on the system to make sure that it's working as expected.

    These monthly test calls assist senior users and help them become familiar and content with the emergency alert and response process. 


    Automatic Fall Detection Pendant

    LifeStation's clients can upgrade to an automatic fall detection pendant for the LifeStation system of their choice. This pendant can detect if the senior has fallen and then place an alarm call automatically. It could be beneficial for customers who have epilepsy, seizures, or fainting episodes, where they are incapable of pressing their button for help in times of need physically. Fall detection technology works well overall, but it will not detect every legitimate fall that happens.


    Caregiver Alerts

    Caregiver Alert at LifeStation is a unique and helpful feature; the system will automatically send an email or text alert to people on the user's contact list when a provoking event occurs.

    These alert messages are sent when the user presses his or her help button during any emergency. The alerts are also sent out when automated tests from the base console show that there may be problems with the unit, or after a test call has been effectively completed.

     

    How Much Does LifeStation Cost?

    The price of the standard LifeStation in-home medical alert system is $29.95 a month. The cost of a subscription comprises a medical alert pendant, related equipment, and 24/7 monitoring. Choosing additional possibilities like a built-in cellular line connection ($7 a month) for their in-home console or adding automatic fall detection ($10 to $15 a month) will bring up the monthly costs.

    LifeStation's superior range, the mobile GPS premium system, costs around $34.95 monthly for their basic package. The charges include access to the mobile device, GPS tracking, and 24/7 monitoring service. The price will increase to $44.95 a month for customers who want to add automatic fall detection alerts.

    LifeStation pricing structure is reasonable as compared with other best-rated systems.


    What Do We Think About LifeStation?

    LifeStation runs its in-house call monitoring center 24 /7. The quality of LifeStation's in-house call center administration and operations is why clients pick LifeStation over others.

    Managing its call center in-house permits it to monitor service levels more thoroughly. According to LifeStation's, supervisors can monitor how emergency calls are handled more directly than competitors who outsource their call centers to another company. It also speaks well of LifeStation's promise as a top player in the industry, because setting up and running its own call center takes a huge investment.

    LifeStation's call center is both UL Listed as well as The Monitoring Association (TMA) Five Diamond certified. (TMA was formerly known as CSAA or the Central Station Alarm Association). LifeStation has always met the industry standard; meeting this excellence provides added assurance to customers. Customers still want to be double sure that they or their parents whom they purchased the system for will be well taken care of in case of emergencies.

    LifeStation's monitoring personnel are called LifeStation Care Specialists. All the employees undergo a 6-week training program and need to pass an evaluation process. LifeStation Care Specialists are skilled in staying on the line with customers in need until help arrives.

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